Frequently Asked Questions
The following FAQ’s may assist you faster than we can.
Whatever happens to your order, you can contact us freely via Emails sent to email@example.com. It will be highly appreciated if you can provide us with any order information for us to check the order details, such as order number, receiver’s name and tracking number.
Once we receive your order and your payment has been verified and completed, we will process it in the same day and send out the item in 1-3 days from Monday to Friday, but if your order are personalized items will send out the item in 3-5 days. Saturday’s orders will be sent out together with Sunday’s orders.
We use DHL, USPS and truck to ship your order according to the size and quantity of the items that you have ordered.
The transit time depends not only on the distance between your location and our warehouse, but also the efficiency of the carrier and shipping method which you chosen in checkout. Generally, your order will arrives in 7-20 business days for USPS and 3-6 days for DHL. If you want to know more information, please contact our customer service. We will settle your problem as soon as possible.
Please send the cancel request to firstname.lastname@example.org in the same day that the order is placed. We will cancel it for you freely. If the order has already been shipped out, you have to pay for return cost and shipping cost. If your items are personalized items then you are not able to cancel your order.
Most cases you will get a full refund. However firstly please contact the carrier to see if they have delivered the item to the right place. Meanwhile, please send us your contactable phone number so we are able to claim against the carrier to search for the package. Generally, we will get the search result one week later. Note: Please provide correct shipping address and check elaborate before you complete your purchase
Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, please send a request for refund to email@example.com and we will issue you the refund in two business days.
All of our items come with a 3-month warranty from the date when the items are bought. We will cover any cost occurred due to item quality issue.
If the item has any quality issue, you can contact us to return the item back for a full refund. If you do not want to keep the item without any quality problem, you have to pay for the shipping cost to return it back for a refund. The shipping cost is for sending the item out and sending it back.
You may use another credit card to make the payment if you get no luck to pay by your original credit card. You can also use Paypal to place the order if your credit card is not working.
There will be an invoice in your package. If you want to get a digital invoice, please contact our customer service for a screenshot of your order details.
We use state-of-the-art encryption technology to protect your credit card/personal information. You can place your order(s) using Secure Socket Layer (SSL) encryption.
Digital certificates encrypt data using SSL technology, which is the industry-standard method for protecting Web communications. The SSL security protocol provides data encryption, server authentication, message integrity and optional client authentication for a TCP/IP connection. Because SSL is built into all major browsers and Web servers, simply installing a digital certificate turns on their SSL capabilities.
SSL comes in two strengths, 40-bit and 128-bit, which refer to the length of the “session key;” generated by every encrypted transaction. The longer the key, the more difficult it is to break the encryption code. Epic Jerseys uses 128-bit encryption. Most browsers support 128-bit SSL sessions, which is trillions of times stronger than 40-bit sessions.
All products we sell on the site are in US size. If you are not sure about what size to choose, please refer to our size chart by Click here.
We ship to all countries in the world. Most our customers come from US, UK, CA, AU. However, we do have some countries that we have to review and approve prior to shipping. We always reach out to you if there are issues with shipping to your destination country.
Depending on your method shipping that you paid. But DO NOT WORRY after your order is shipped, we will send you an email to keep you informed. So please make sure you provide the correct email address and add our email address to your white-list. We will also give you a tracking number and guide you to track your order.
We do not charge tax, but against big orders more than $750 then your local customs officials may charge some tax before allowing the item to enter your country, and the carrier usually pays the tax for you and ask for a pay-back from you in delivery. You are responsible for ALL customs fees (including duties, taxes, brokerage fees, and any other fees) assessed at the border before delivery.
You can change your order details by contacting us before your order gets shipped, but the handling time in such a situation will take longer than usual. To ensure smooth delivery, please check and confirm your order details before you submit the order. If the order has been shipped, we can not change your order details. I hope you understand.